Shipping Policy

At Ignition Solutions, we are committed to delivering your order safely, efficiently, and on time. Below is a detailed overview of our shipping process, timelines, and policies.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

If we are experiencing a high volume of orders or if an item is on backorder, processing times may be slightly delayed. We appreciate your patience during those times.

2. Shipping Rates & Delivery Times

We offer standard and expedited shipping options within the United States. Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery times are estimates and may vary based on location, carrier delays, or unforeseen circumstances.

3. Shipping Locations

We currently ship to all 50 U.S. states.
International shipping is not available at this time.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the shipment using the carrier’s website (e.g., USPS, UPS, FedEx).

If you haven’t received your tracking information within 5 business days, please contact us at:
📧 dormansupply@outlook.com

5. Delayed or Lost Packages

While we do our best to ensure timely delivery, shipping delays can happen due to carrier issues or weather events. If your order is significantly delayed or marked as delivered but not received, please contact us so we can assist with a claim or reshipment where applicable.

6. Incorrect Shipping Information

Please double-check your shipping address during checkout.
We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses. If you realize a mistake after placing your order, contact us immediately.

7. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery with photos of the packaging and items. We’ll work quickly to resolve the issue with a replacement, refund, or store credit.

8. Questions?

For any shipping-related inquiries, don’t hesitate to reach out to our support team.

Ignition Solutions
📧 Email: dormansupply@outlook.com
📞 Phone: (645) 202-2728